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Got Any Questions?
Use the form below to get in touch with the sales team
Our store
Deep Ratna (Ankurdeep Gems Pvt. Ltd.)
R-1, Raghu Rashmi Apartment,
Near Roadways Bus Stand Circle,
Ashok Nagar, Bhilwara – 311001, Rajasthan, India
General Questions
Below are some of are common questions
What products does Deep Ratna sell?
We specialize in natural, lab-certified gemstones and Rudraksh at
affordable prices. All Rashi Ratna are available in our store.
Are your gemstones genuine and certified?
Yes, all gemstones are 100% natural and lab-certified to
ensure authenticity.
Do you offer guidance on choosing gemstones?
While we provide product details, we recommend consulting
a professional astrologer for personalized advice before purchase.
What age do I need to be to shop?
You must be 18 years or older to place an order on our
website.
Do you offer guidance on choosing gemstones?
While we provide product details, we recommend consulting
a professional astrologer for personalized advice before purchase.
Shipping & Delivery
Below are some of are common questions
Do you ship internationally?
No, we currently ship only within India.
Which courier partners do you use?
We ship through Delhivery for reliable
and timely delivery.
How long does delivery take?
Orders are processed in 1–2 working days and delivered
within 5–7 days.
Do you offer free shipping?
Yes, we offer free shipping on orders above ₹500.
Can I track my order?
Yes, tracking details are shared via Email and SMS. You can
also check tracking on our website.
Payment / Returns & Refunds
Below are some of are common questions
What payment methods do you accept?
We accept UPI, Credit/Debit Cards, Net Banking, and Cash on
Delivery (COD).
Is COD available for all orders?
Yes, COD is available at no extra charge. However, COD orders require phone
verification before shipping.
Which payment gateway do you use?
We process payments securely through PhonePe
What is your return policy?
You can request a return within 3 days of delivery. An unboxing
video is compulsory for return requests.
Who pays for return shipping?
Customers need to pay a fixed return shipping fee of ₹100.
How do I get my refund?
Refunds are processed to your original payment method (or
bank transfer for COD orders) within 8–15 business days after
approval.
