Shipping policy

Last updated: August 29, 2025

Thank you for visiting and shopping at Deep Ratna. The following terms and conditions constitute our Shipping Policy.

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Processing Time

• All orders are processed within 1–2 business days.

• Orders are not shipped or delivered on Sundays or public holidays.

• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

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Domestic Shipping Policy (India)

• We currently ship across all major cities in India.

• Estimated delivery time: 3–7 business days, depending on your location.

• Shipping charges will be calculated and displayed at checkout.

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International Shipping Policy

• At this time, we do not offer international shipping.
  (If you plan to offer it later, we can add DHL/FedEx/UPS options with estimated timelines and duties info.)

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Shipment Confirmation & Order Tracking

• You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s).

• The tracking number will be active within 24 hours of dispatch.

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Damages

Deep Ratna is not liable for any products damaged or lost during shipping.

• If you received your order damaged, please contact the shipment carrier to file a claim.

• Please save all packaging materials and damaged goods before filing a claim.

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Returns Related to Shipping

• Customers may request a return within 3 days of delivery.

• A valid unboxing video is required for all return claims.

• Customers are responsible for paying a ₹100 return shipping fee.

• For more details, please refer to our [Return & Refund Policy].

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Contact Us

If you have any questions about this Shipping Policy, please contact us:

Deep Ratna
📍 R-1, Ashok Nagar, Near Roadways Bus Stand Circle,
Near Rajshree Garments, Bhilwara, Rajasthan, 311001, IN
📧 ankurdeepgems@gmail.com